Postal Address

Hudson Primary School
Moorhey Road
Maghull
Merseyside
L31 5LE

Telephone

0151 526 1568

If you have any queries to raise with the school please contact our Communications Administrator, Sandra Jones in the first instance on enquiries@hudsonprimary.co.uk

If you have any comments, compliments or any concerns that you need to address with our governing body, our Chair of Governors can be contacted at clerk@hudsonprimary.co.uk

Details of how to contact other members of school staff can be found below.

Our Graduated Response to Parent and Carer Queries

At Hudson Primary School, we value positive and respectful communication with parents and carers. We recognise that questions, concerns and misunderstandings can arise, and we want to make sure that families know who to speak to and how we will respond.

Our graduated approach helps us resolve queries at the most appropriate level, as quickly and effectively as possible.

Step 1 – Speak to the Class Teacher

For questions or concerns relating to your child's day-to-day learning, friendships, behaviour, homework or experiences in class, your child's class teacher will usually be the best person to speak to first.

Teachers know your child well and will often be able to resolve queries quickly or provide the information you need.

Step 2 – Speak to a Member of the Leadership Team

If your query cannot be resolved with the class teacher, or if it relates to a wider school matter, you may be directed to an appropriate member of our Senior Leadership Team.

They will listen to your concerns, consider the information available and work with you and relevant staff to identify an appropriate way forward.

Step 3 – Headteacher

Where a matter remains unresolved, or where it is appropriate because of the nature of the concern, the Headteacher, Mrs Craddock, may become involved.

The Headteacher will consider the information available, ensure that the school's policies and procedures have been followed and determine what further action, if any, is required.

Step 4 – Formal Procedures

Some matters require a formal process rather than the informal resolution of a query. Where this is the case, we will explain the appropriate procedure and provide you with the relevant information.

This may include our Complaints Procedure, Attendance Policy, Safeguarding Procedures or other statutory processes, depending on the nature of the concern.

Working Together

We ask that parents and carers give staff the opportunity to listen, investigate and respond appropriately. Some queries can be resolved immediately, while others may require us to speak to staff, check records or gather further information before providing a full response.

We are committed to dealing with concerns fairly, respectfully and professionally, while maintaining confidentiality and ensuring that the wellbeing and best interests of all children remain at the heart of our decision-making.

Our aim is always to listen, understand, resolve and, where necessary, learn and improve.

You can request any information from this website as a paper copy by contacting the school office directly.

For Informtation - The school day begins at 8.45am and finishes at 3.15pm from Monday to Friday during term time. This amounts to 32.5 hours across a typical week.